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Warranty and After-sale Services ONE-YEAR warranty period for whole machine except of tubes and human factors etc, 18 months from the date when you received machine or 12 months when installation finished; Consultant services for whole machine life, 24 hours technical support by email; Call us by 86-0577-65905955 86-13356198899 during working time; UPS-friendly English Soft-ware, user manual and send expericed technicians for installaton&debuggin 1. Can your machine meet our needs well? We will give you the proposal according to your specific requirments. Every machine is customized to meet your needs well. 2. Are you factory or trading company? We are the factory, we doing this line for many years . 3. What’s your payment way? T/T by our bank account directly, or by alibaba trade assurance service, or by West Union, or in cash. 4. How can we make sure about the machine quality after we put the order? Before delivery, we will send you the pictures and videos for you to check the quality, and also you can arrange for quality checking by yourself or by your contacts in the third party inspection organization . 5. We are afraid you won’t send us the machine after we send you the money? Please note our above business license and certificate. And if you don’t trust us, then we can use alibaba trade assurance service or payment by LC, guarantee your money. 6. Why we should choose your company? We are professtional in packing machines for many years, and we provide better after-sales service. You guarantee no risk for our deal. 7.Need more machines details or videos? Please contact Mr.Jim directly ! We are also able to customize the machines according to your detail demand , such as packing speed , bag length, max product high, etc. Hope to cooperate with you in the near future !